Shipping & Delivery

WHEN WILL I RECEIVE MY ORDER?

All our shipments within the EU will be delivreed by DHL. Once your order is processed, we will send you a confirmation email. You will then receive a Track & Trace code including an estimated delivery time. If you want to find out the location and time of delivery, keep an eye on the DHL Track & Trace page with your personal code.

 

MY ORDER HAS NOT BEEN DELIVERED, WHERE IS MY PACKAGE?

If you haven't received your order within 7 days, we advise you to first consult the Track & Trace code in the confirmation email from your delivery service. If you have not received a message - nor a Track & Trace code - please contact us at customercare@soapstar.nl We're here to help. 

 

I DO NOT LIVE IN THE NETHERLANDS. WHERE'S MY ORDER?

Please contact us at customercare@soapstar.nl or directly through the contact form. Please include your contact details and order number. We will get back to you within two days with more information about your order.